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Shipping and returns

If you cannot place your order from your country, please contact us. hello@gaminuniverse.com .

INTERNATIONAL ORDERS

Customers purchasing internationally, or from countries outside the European Union, are responsible for taxes and duties once the order arrives in their country.

The customer is responsible for ensuring the correct receipt of the order once it arrives in the destination country. They must accept delivery of their order, including any taxes or customs fees required to complete delivery. Under no circumstances will Gamin refund your order if the aforementioned requirements are not met.

DELIVERY TIMES

- Spain (mainland and Balearic Islands) and Portugal: 48h/72h on weekdays.

- Rest of countries: 5 - 7 business days.

The delivery times specified are for guidance only and do not take into account possible delays due to payment authorizations or exceptional transport conditions.

Those orders made through bank transfer They take longer than usual to be processed.

ALL ORDERS AND RETURNS PLACED DURING HOLIDAYS, SALE PERIODS, OR SPECIAL OFFERS MAY EXPERIENCE DELAYS.

SHIPPING COSTS (approximation)
European Union countries: Free shipping to most European Union countries (except for some countries)

Ireland: 15 euros - 18.45 euros
Croatia: 20 euros
Romania: 20 euros
Greece: 20 euros
Sweden: 25 Europeanist - 32 euros
Monaco: 20 euros
Denmark: 15 euros
Austria: 18 euros


Orders outside the European Union (includes customs charges):

United Kingdom: 40 euros
America: 60 euros
Asia: 60 euros


*If your country is not listed here and you have questions about shipping costs, please feel free to contact us at hello@gaminuniverse.com

IS IT POSSIBLE TO CHANGE THE SIZE OF THE MODEL ONCE I HAVE RECEIVED IT?

Of course! At Gamin, we want you to be completely satisfied with your purchase. If the size doesn't fit you when you receive your order, you have 30 days to exchange it free of charge.

To proceed with the change, the requirements at gaminuniverse.com must be met.

If you have any problems, please contact us at hello@gaminuniverse.com and tell us your order number, model, and the size you want to exchange.

To proceed with the change, the following requirements must be met:

  • The shoes must not have been worn. They should be tested on a carpeted surface .
  • Shoes must be returned unmarked, in their original box and bag. Otherwise, the exchange may not be accepted.
  • No more than 30 days should pass since you received the product.
  • The outer packaging must have the same dimensions as the original packaging.

The change is subject to stock availability.

To make a change you must make a new purchase and inform us through hello@gaminuniverse.com of both order numbers. Once the courier delivers your new Gamin, you must return the order to the courier. The carrier will be responsible for labeling it properly. If you are not at the indicated address, the free exchange cannot be made.

In the case of international orders You must follow the same procedure, and once you inform us of both order numbers, we will send you the return label and the customer must send the order via UPS without additional return costs.

Gamin will not accept packages postage due.

The free size change will be applicable once only time and exclusively to size changes of the same model .

It is only possible to exchange products purchased in our store. online store .

If you need our help, you can write an email to hello@gaminuniverse.com (Monday to Friday, 10:00 a.m. to 3:00 p.m.). We'll be happy to help you.

IMPORTANT INFORMATION

All items undergo quality control for damage and/or defects before being shipped.

If you receive an item that is not in perfect condition, please contact us immediately.

  • CLEANING AND CARE:

Please note that all GAMIN shoes include materials such as leather, suede, and glitter, so gentle care and dry cleaning are recommended. DO NOT USE WATER for cleaning.

CAN I RETURN MY ORDER?

If you are not satisfied with our product, you can return it to us within 30 days.

To proceed with the return, the following requirements must be met:

- Shoes must not have been worn. They must be tried on on a carpeted surface.

- Shoes must be returned unmarked, in their original box and bag. Otherwise, the return may not be accepted.

- No more than 30 days should pass since you received the product.

RETURN STEPS:

1. Choose the courier company that the client decides, having the client full responsibility about the package being shipped. At Gamin, we recommend Nacex and UPS as reliable courier companies.

2. Include the invoice for the order along with the completed return form inside the return package.

3. Send the package at the customer's expense to our warehouses, address: NAVIMA BRANDS SL. Technology Park. Narcís Monturiol 23, 46980 Paterna (VALENCIA - SPAIN).

4. The refund will be processed within 20 business days from the date we receive the package at our warehouse. Please note that credit card refund times depend on your bank.

TO TAKE INTO ACCOUNT:

- He cost of return shipping, taxes and customs are at the customer's expense.

- We do not accept freight collect shipments. We do not accept returns to our main office. We do not accept returns of online orders to physical stores.

- In case of loss of the package Gamin is not responsible for the incident. We recommend certified shipping.

- The refund will be made using the same payment method you used (credit card, PayPal, or bank transfer).

- Shipping costs, taxes and customs fees are non-refundable.

- If the customer does not accept delivery of their order, Gamin will not refund the full amount of their order if they are found to be shipping costs, taxes, or customs fees required to complete delivery. Any costs or expenses associated with the customer's non-acceptance of their shipment will be deducted from their original refund amount.

- Those orders made within the EU that they have paid a additional shipping cost They will be given a REFUND RATE from €18.45.

If you need our help, you can email hello@gaminuniverse.com (Monday to Friday, 9:00 a.m. to 6:00 p.m.). We'll be happy to help.

INTERNATIONAL RETURNS

In the event of a return shipment by customers outside the European Union, they will be responsible for customs fees, taxes, return shipping costs, and any other return charges. Gamin will not process any customs procedures or charge any taxes or duties; all of these procedures must be prepaid.

Shipping costs, taxes and customs fees are non-refundable.

If the customer does not accept delivery of their order, Gamin will not issue a full refund for any shipping costs, taxes, or customs fees required to complete delivery. Any costs or expenses associated with the customer's non-acceptance of their shipment will be deducted from the original refund amount.

ARTICLES WITH HIDDEN DEFECTS THAT APPEAR AFTER USE

There may be hidden manufacturing defects that become apparent after use. Please note that items damaged due to wear and tear cannot be considered defective.

If you discover any hidden defects within 6 months of receiving the item, contact us. hello@gaminuniverse.com . Please include a description of the problem and photographs if possible.

Acceptance of a defective product will be carried out after an inspection by our technicians in our warehouses.

The Law on Guarantees in the Sale of Consumer Goods It establishes that products sold must meet the promises, and if they are defective, the consumer has the right to a remedy. The main regulations in 2024 are:

to. 2 Year Warranty Period:

  • The consumer has the right to a 2-year warranty from the delivery of the product. This also applies to defective products , including footwear.
  • Within the first 6 months From the delivery of the product, it is presumed that the defect already existed at the time of delivery, so it is NAVIMA BRANDS SL who must prove that it is not responsible for the defect, if necessary.
  • After 6 months (up to 2 years), the consumer must prove that the defect is a manufacturing defect (not a product of misuse or wear).

b. Defect Solutions:

  • Repair either substitution of the defective product.

  • Refund total or partial price.

    In the case of a defective product, it will be repaired. If repair is not possible, it will be replaced with an identical product of the same size. A refund will only be issued if the item cannot be repaired or replaced.

c. Return Costs:

  • In the case of defective products, NAVIMA BRANDS SL will assume the shipping costs for the return of the product.